We detail in our policy how we may collect, store and use data provided to us by our customers. All information detailed here applies to sites belonging to and run by Campbell Watson and specifically not to any other companies which we may provide links to.
Who we are
Our website addresses are:
Our registered address is:
Campbell Watson, Unit 4, Ardath Road, Birmingham, B38 9PN
Our phone numbers are:
0121 243 4300 and 0800 952 0140
Our email address is:
How do we collect data?
We collect data in a variety of ways and the nature of the data taken will vary dependent on how we collect it. For example if you use our enquiry forms, we will only take the details submitted in that form, if this follows with a call from us we then may ask you for further details.
The ways in which we collect data:
- When you sign up to our newsletter
- Phone inquiries or conversations
- Email correpsondance
- Using one of our online forms
- When you make an online transaction
- Cookies gathered from devices used to access our site
- Social media platforms
- Google Ad’s, Analytics & Search Console
What personal data we collect and why we collect it
We collect some information when using our services or when ordering a product from us. We aim to collect only the relevant information needed for these services and only what is necessary.
We do not collect personal data regarding race, gender, sexual orientation, religious beliefs or affiliations, political opinions or affiliations, health status or criminal convictions.
Data we may collect from you includes:
- Phone number
- Purchase history (including date, time and monetary amount)
- Interests and preferences regarding our products
- IP address
- Browser type
- Time Zone
- Operating system
- Information how you interact with our site
When visitors leave comments on our site we collect the data shown in the comments form, and also the visitor’s IP address and browser to help spam detection.
Using a contact form means we will only extract the information entered in to the fields used in that form. Once submitted and reviewed by us, we may ask for further information from you via phone or email, to better understand your requirements.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
If you have an account and you log in to it, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics and Search Console to better understand our users and how customers interact with our site. This helps us improve the functionality of our website and tailor interesting content to our customers, providing a greater user experience.
Opting in to our newsletters gives our customers the benefit of staying up to date with our news and offers. We do not pass these details on to 3rd parties and customers will always be asked to opt-in. You can unsubscribe from our mailing lists at any time.
Who we share your data with
We use Mailchimp as our email client to send out customer newsletters and marketing material. Your name, email and phone number will be stored in the Mailchimp database. MailChimp is Privacy Shield certified and also use Standard Contractual Clauses to ensure the security of processing outside of the EEA.
Our live chat services are provided by WP Live Chat Support. Any personal data provided using this service could include your name and email address. Your IP address is automatically registered.
Delivery & Courier Services
Dependent on the nature of your order, we may use other courier companies to deliver goods to you on our behalf. We will provide these companies with your name, contact number and address so that they can successfully deliver your goods and contact you in case there are any problems or provide you with any updates regarding your delivery. We will provide customers with details of the delivery company or courier if requested.
To process our card payments and online transactions we use Cardsave/Worldpay. Information regarding your transaction will be shared with this company, including your card details.
How long we retain your data
If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register an account with us, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Our website administrators can also see and edit that information.
We do not hold personal data in other circumstances for longer than necessary in relation to the reason we have collected it and for its intended purpose. We never store card payment details in store.
What rights you have over your data
If you have an account with us, or have left comments, you can request to receive the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. You will be required to log in to your account before leaving comments on our website.
Your contact information
If your contact details have changed and you would like them updated, please contact us to request this. Your contact information can be requested from us at any time.
How we protect your data
We will maintain, update ans store your data in a secure manner. We will also make sure data shared to third party companies is treated in the same way and legally compliant.
What third parties we receive data from