Terms & Conditions

We want your order to be processed as smoothly and quickly as possible and want to declare all terms openly to you. Please read them carefully before ordering. If you are unsure about anything, please contact us so that we can assist you with your order.

Our Website is for use by consumers over the age of 18 years only. Using our Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use our Website. Our online terms refer only to orders & services purchased and provided online.

1.1 Shopping with Campbell Watson is a fast and secure process. Once you have made your selection and proceeded to Checkout your credit card or debit card details will be required, together with confirmation of the delivery address. Campbell Watson currently accepts Visa, MasterCard, Switch/Maestro, Delta and Solo cards for online orders. Once payment has been received, the order process will begin.

1.2 Once you have successfully placed an order you will be sent an email confirming receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please note, it is the customer’s responsibility to check the confirmatory email and notify us immediately of any errors to info@campbellwatson.co.uk. We may call or email to arrange a delivery date once the order is ready to be dispatched, or to inform you that goods have been dispatched. It is only when we dispatch the order that we accept your offer and we are contractually bound to fulfill it.

1.3 A Customer must provide true, accurate, current and complete personal information when ordering, and should not impersonate another person or entity, or use any false name or any name that the Customer is not authorised to use. By placing an order, you confirm that the credit or debit card that is being used is your own, or is being used with full authorization of the cardholder. All card holders will be subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment to us, we will not be able to process your order, nor will we be liable for any delay or non-delivery of product(s) as a result. We will deliver the goods ordered to the address you provided to us when you placed your order online.

1.4 Special offers are subject to change, and only one offer can be used per customer order, unless specifically agreed by Campbell Watson.

2.1 All prices are quoted in British pounds sterling and are inclusive of UK Value Added Tax but exclude delivery charges. If the price quoted on the website is incorrect and the correct price is lower than that quoted we will charge you the lower price. If the correct cost is higher than the quoted price we will either advise you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and explain the circumstances surrounding such cancellations.

2.1.1 The use of the ‘Currency Converter’ should only be used for informational purposes, as a guideline amount. All transactions will be completed in GBP.

2.2 We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises for reasons such as a supplier’s price increase, new taxes and currency fluctuations.  A purchase contract is not formed until the price has been checked by Campbell Watson. If a price adjustment is required, we will notify you before arranging delivery.

2.3 We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered products. Every care is taken to ensure descriptions and measurements are accurate, however slight variations or errors may occur. Packaging may vary from that shown.

2.4 For all items made from natural products, such as leather or wood, it is not possible to guarantee items will have the same colour, shade, pattern or finish as items viewed in the showroom or on the website, due to the inherent nature of such products. Also, we cannot guarantee to match goods exactly that have been ordered at different times. For glass items, any imperfection is to be considered a distinguishing feature of craftsman work, which makes each piece unique. Glass undergoes a thermal treatment that may cause some very slight imperfections.

2.5 Please note on all light fittings supplied, where lamps (lightbulbs) are included or ordered these are not covered by any guarantee and do not have a specified or guaranteed lifespan.

2.6 Please note that some products may require assembly. For more information see section 11 or to find out more about our assembly service, please call 0121 389 8422.

2.7 Products made from recyclable plastic can be recycled where facilities exist.

2.8 For all lighting products it is essential that you use the recommended light bulbs. Failure to do so may result in damage to the light and may affect your warranty.

Damage is rare, but if the product is found to be faulty once unpackaged, the following applies:

Any items delivered and unpackaged by Campbell Watson will be quality checked on site at the time of delivery. If items have been delivered by our third party or by Campbell Watson still packaged and there are any damages to the product, please call and email us within TWO days of delivery, after two days no claims can be made.


3.1 MADE TO ORDER ITEMS (includes all furniture and some lighting)

3.1.1 Please note that we will not be able to change the order, provide a refund, or exchange any item that has been entered into production as per the customer’s specification in a specific finish or upholstery choice. Made to order items are not returnable.

3.1.2 Only order if you are sure that the item and finish is right for your needs as you will not be able to change the order after the item has been entered into production. Also be careful to check access to your property as delivery is on the basis that you have checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.

3.1.3 Campbell Watson has no liability for items ordered that a Customer no longer requires. Once an order has been processed the Customer is liable to purchase the items.

3.1.4 Should an item be received defective then a replacement will be manufactured and delivered, or a repair will be ordered, as soon as possible based on the following procedure:

1. Inspect your purchases immediately upon receipt as no claim for replacement can be made after 2 days.

2. Any claim regarding defective items must be made initially by telephone or email, followed by a written claim. Please send photos of the damage with your claim.

3. Our team will assess the damage and if approved will order you a replacement or repair (where applicable).

4. The cost of returning the product(s) will be your responsibility and you must insure the transit of the products.

5. Where items are large or fragile (as determined by Campbell Watson) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the customer.

6. You must take reasonable care of the Goods whilst they are in your possession and must not use them prior to returning them to us. In all cases the product(s) must be adequately packed and in the original packaging to prevent further damage. And you must write the original web order number clearly on the packaging.


3.2 STANDARD ITEMS – Damaged or Faulty (excludes Made to Order items)

3.2.1 Please contact us immediately (within 2 days of package arrival) by calling 0121 389 8422 or email us at info@campbellwatson.co.uk to discuss our procedures as detailed below and to organise a replacement or repair:

1. Inspect your purchases immediately upon receipt as no claim for replacement can be made after 2 days.

2. Any claim regarding damaged or defective items must be made initially by telephone or email, followed by a written claim.

3. Our team will assess the damage and if approved will order you a replacement or repair (where applicable).

4. The damaged item/s must be returned to Campbell Watson within 14 working days.

5. The cost of returning the product(s) will be your responsibility and you must insure the transit of the products.

6. You must take reasonable care of the Goods whilst they are in your possession and must not use them prior to returning them to us.  In all cases the product(s) must be adequately packed in the original packaging to prevent further damage.


3.3 STANDARD ITEMS – Returns that are Not Faulty (excludes Made to Order items)

Please contact us within 48 hours of receiving your order to discuss a return or exchange in line with the procedure below:

1. A written or email notice of your cancellation is required and the goods must be returned in perfect condition and in all of its original packaging (in a resalable condition) within 14 days of the goods being delivered, along with your order reference number.

2. Where items are large or fragile (as determined by Campbell Watson) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet.

3. The cost of returning the product(s) will be the responsibility of the Customer who must insure the transit of the goods. If the goods are returned damaged no refund will be issued.

4. As soon as we receive the returned goods in a resalable condition we will refund the cost of the goods (minus any delivery charges – if applicable). We will provide the refund within 14 days from the receipt of your withdrawal notification, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount refunded to you. Credit card and bank transfer orders will receive a refund back to the original method of payment.

5. You must take reasonable care of the Goods whilst they are in your possession and must not use them prior to returning them to us. In all cases the product(s) must be adequately packed and in the original packaging to prevent damage. And you must write the original web order number clearly on the packaging.

6. If you do not contact us within 2 days of receiving the goods, we reserve the right to issue a credit note, instead of a refund.  Refunds/exchanges can only be given where the goods are in brand new condition and if they have not been installed.

4.1 Campbell Watson will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the contract for sale was formed.

4.2 If the goods are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem within 2 days of the delivery of the goods in question.

4.3 We shall not be liable for any defects in the goods caused by any act, neglect or default by you or any third party.

4.4 We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question (minus any delivery charge).

4.5 Nothing in this Agreement shall limit Campbell Watson’s liability for death or personal injury caused by our negligence or breach of duty.

4.6 We reserve the right at any time, in whole or any part thereof, to modify or withdraw, temporarily or permanently, the products and services offered through and via this website. Whilst fulfilling all obligations on the part of Campbell Watson, concerning prior received offers to purchase a product, you confirm that Campbell Watson shall not be liable to you or any third party from such modification or withdrawal of services. Your continued use of the website or confirmation of acceptance of an amended order following such change shall be deemed to be your acceptance of such change. We also reserve right to change the Terms and Conditions without notice.

4.7 If you do not receive the goods you ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing of the problem within 40 days of the date on which you ordered the goods.

These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us. These terms and conditions do not affect your statutory rights.

Unless otherwise specified, the materials on this website are directed solely at those who access this Website from the United Kingdom. Campbell Watson makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable

We reserve the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of Campbell Watson and we shall not be held liable for any breach of contract resulting from such an event

We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered, or we do not deliver to your area.

8.1 This website is owned and operated by Campbell Watson. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of our website is strictly prohibited without prior written permission of Campbell Watson.

8.2 Please be aware that each of the various trademarks, product names etc. represented on our website is the property of their individual owner-companies.

8.3 Third parties may license information on the Website to Campbell Watson. You agree that you will not use any robot, spider, scraper or other automated means to access the Website for any purpose without our express written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for Your Information) from the Website without the prior expressed written permission of Campbell Watson and the appropriate third party, as applicable; (iii) interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; or (iv) bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website. We do not authorise you to extract or re-utilise substantial parts of our Website, or to make systematic and repeated extractions or re-utilization of insubstantial parts of our Website.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforce-ability of any other part of these conditions will not be affected.

Links to third party websites on our Website are provided solely for your convenience. If you use these links, you leave our Website. Campbell Watson has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. Campbell Watson therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our Website, you do so entirely at your own risk.

11.1 Not all products purchased from us require installation, however most larger items will require assembly. We do not offer installation/assembly as standard on loose furniture items, but we do offer these services. If you require this service you agree to the below terms:

Any installation services carried out by Campbell Watson are subject to additional charges if the agreed terms of the installation are not met. We will provide an approximate installation time based on the product(s) and complexity of the work. We reserve the right to provide an approximated time as a guide and will not be held to this if any work is finished before or after this time frame. To ensure all work is carried out safely and efficiently, the fitting team must not be held up due to customer or third-party interference or other work being carried out on site. In the case that false or incomplete information has been provided to us, or conflict caused by other work being carried out on site, Campbell Watson hold no liability for work being delayed and this will be subject to additional charges at our discretion.

11.2 Free installation may be offered or included on fitted items, only to residential projects. Commercial projects will not qualify for free installation. Any ‘free installation’ service is subject to the terms outlined above and additional terms provided upon or before order. Additionally, free installation is offered subject to product/order specifications, location, size & complexity of work as determined by us. Campbell Watson reserve the right to add additional charges in regard to our installation services for any of the aforementioned reasons. Please always enquire regarding the installation of your product.

12.1 Campbell Watson may advertise offers or incentives across our website. Any offer or incentive is subject to our discretion and can be withdrawn at any time.

12.2 ‘Free Design’: Any offer pertaining to ‘Free Design’ is subject to the following terms:
Designs may be produced and rendered in any form, at the designers discretion. Every customer will be limited to up to 3 revisions of the original design provided. Any further revisions may be subject to additional charges. Additional charges will be determined by us, dependant on the scope of work, time & complexity. ‘Free’ designs may not be offered in all circumstances, these will be subject to Campbell Watson’s discretion. We reserve the right to amend, cancel and remove this offer at any time.

12.3 ‘Warranty’: Any label used for ‘Warranty’ is subject to the following terms:
‘Warranty’ is subject to the individual product, product specifications & only to the product and not installation of the item. To confirm the length of warranty for any product, please request this from one of our team. Any warranty is only valid for the purchasing customer and cannot be transferred to another individual in any circumstance. Warranty is non-transferable. Any misuse, alteration or damage to the product by the customer, will void any warranty with immediate effect.

12.4 ‘Free Home Visit’: Any offer pertaining to ‘Free Home Visit’ is offered solely at our discretion. Free home visits may be limited to the local area (Birmingham) and may be chargeable for locations outside of this area or outside of a particular mile radius.

12.5 ‘20% Off Selected Ranges’: Offered on selected wardrobe ranges only. Minimum spend of £2500 must be reached to qualify for discount. Discount offered and mimimum spend applies to product only and is not inclusive of any delivery, installation or additional product charges.

We reserve the right to amend or retract offers or incenstives at any time without notice.